What Personal Information About Users Does VideoBook gather?
In the course of engaging with our Services, you may provide Personal Information about you or another (i.e. recipient’s delivery details). Personal Information is often, but not exclusively, provided to us when you sign up for and use the Services, consult with our customer service team, send us an email or communicate with us in any other way.
How Do We Use Your Personal Information?
We may use the Personal Information we collect through the Services or other sources for a range of reasons, including:
What About Cookies?
Does VideoBook Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
We retain your data for as long as you have an account. When you close an account, we will delete its content, including its videos. We may retain logs of automatically collected information (for internal analytics and security purposes); your email address; your tax information; communications with you; and your transactional information (for auditing, tax, and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it.
We retain deleted videos on our servers for a short period in case you wish to reverse deletion. Once we delete a video, we may not be able to recover it. If you have previously made a video public, the video or its thumbnail may be discoverable in a search engine’s cache for a time. We have no control over search engines; however, we will, upon request, send a request for deletion to major search engines.
If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request.
GDPR & Deletion Requests
If you have a request, complaint or inquiry, please contact our Data Protection Officer at [email protected]. We are committed to working with you to obtain a fair resolution of any issue. You also have the right to file a complaint with the supervisory data protection authority of your jurisdiction.
"Wow. I have used Video Book twice now and they are just amazing. They are super helpful and the final product is just superb. If you want a gift that will be remembered get a Video Book. I guarantee you won’t be disappointed." - Kavita Baldwin
"I could not recommend this more. It's an amazingly special gift to give someone. I very rarely would give a 10/10 but Video Book goes further absolutely amazing and I am so grateful for the beautiful gift and help they gave me through out my entire order." - Linda Kelly
"I got one of these for my sons 13th birthday during quarentine, I got his friends and family to send me on videos and pictures which were all added together and he was blown away by it. It really was a super gift. I'd highly recommend them." - Aisling Campbell